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HERBS & HEIRLOOMS, INC.
1709 So. 4th St. Terre Haute, IN 47802
Serving The Wabash Valley & The Nation From
Terre Haute, Indiana Since 1994
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Ordering Information
For secure online payments we use:
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Shipping: We normally ship USPS Priority Mail in the Continental USA.
Heavier items will ship USPS Parcel Post. Heavy items not shippable Parcel Post, liquids, or non-mailable items
will be sent via Fed Ex ground. No CODs.
We do not ship international. We do not ship overnight. We do not ship using your shipping account.
Minimum Orders: We do not require a minimum order.
Insurance: All orders are sent insured and will have a tracking number or delivery confirmation.
Pricing: While we try to keep up to date with the prices on this web site, please realize that all of the products listed here
are a commodity and the prices are subject to change. If you have any concerns or need a price confirmed, please contact us.
Order Fulfillment Time: Orders are normally shipped within 1 to 2 business days of receipt of your order and payment. Exception - "Out Of Stock" items.
Out Of Stock: If your order includes an out-of-stock item, it may take 1-2 weeks before we get the out-of-stock item back in stock from our supplier. Once we have received all of the out-of-stock items, we will ship your entire order to you. We will notify you if this happens and give you the option of cancelling your order, shipping you the in-stock items, or shipping the entire order when the items are back in stock.
Damaged Shipments: Do not sign for shipment until you have checked for external damage. If there is internal damage,
save all packaging and containers for damage inspection (claim adjusters will not accept claims against damage if
packaging material is thrown away). Contact us immediately.
Returns: All product returns must be pre-approved and applied for within 10 days of receipt of items. You are responsible for return shipping cost & you must purchase insurance. Returned items damaged or lost with no insurance will not be eligable for a refund.
There is a 25% restocking fee on all returned items (unless return is due to our error.)
Items must be in same condition as we shipped including packaging.
Returns are not accepted on bulk herbs, extracts, essential oils, food products (including beer and/or wine making ingredients),
dietary supplements, teas or coffee. No returns accepted on special order items.
There is no refund of shipping fees, packaging fees and /or insurance (unless return is due to our error.)
Typos, Mis-statements, Grammatical Errors, etc: We try to get everything correct, but things do happen.
So if there is a typo, html glitch, wrong price or description, we reserve the right to correct it without any consequence to us.
Samples: Due to rising labor and packaging costs, we do not give samples free of charge. No exceptions!
Paper Catalog: We do not have a paper catalog. This website is our catalog.
